Delivery costs
The delivery charge is £40, or free if your order is over £1000, and it takes 7-10 working days via our specialist white glove courier partner.
Do you have a showroom?
We don't have a showroom but do have a window showing curated items at 29 Otago Street, Glasgow. If you are looking for immediate support, please don’t hesitate to contact us.
Stock and Deliveries
All deliveries are dispatched by our white glove courier service. There may be extra pressure on the postal service due to COVID-19, please allow up to 10 days for your delivery to arrive before contacting us.
Larger furniture deliveries - we will still deliver within 7-10 working days as normal. There may, on occasion, be some slight delays to this due the national and local lockdown regulations. We will do our best to keep you fully informed.
You will be informed in advance of your delivery and which options apply to your delivery. If the option provided does not work for you, we can hold on to the goods for you until such a time where we can safely provide the delivery service you are looking for in your specific location.
All of our white glove furniture delivery teams have been trained in the relevant hygiene and new delivery protocols. Gloves and face masks will be worn at all times and they will be sanitising using alcohol-based gel before and after each delivery.
What are your delivery charges, services and times?
All small items are delivered by DPD on a standard delivery service, which does not cover weekend deliveries. Please refer to item delivery costs when purchasing.
Who should I contact if I have a question about the delivery of my order?
Please email us with your question and we will endeavour to reply to you promptly
What are your delivery charges for International Customers?
Unfortunately, at present we can’t deliver to addresses outside the UK from our website. If you are an international customer and would like to place an order with us, please get in touch with the items you would like to order and your full delivery address information. We will then come back to you with a quote and can organise the order for you offline.
I have received my order but would like to return it, what should I do?
Unfortunately we do not accept returns on unique items and special orders. All SALE items are non-refundable or exchangeable.
I have received my item, but it has arrived damaged, what should I do?
Please email us within 24 hours of receiving your order and include images of any damage. We’ll then arrange for a replacement to be sent out to you free of charge. No such claims will be accepted after 24 hours have elapsed. If we arrange the collection on your behalf, we will charge you the direct cost of the collection of the goods from you back to our warehouse. Please make sure that the items are in their original packaging.
